BTS PORT DOUGLAS PTY LTD:
15% cancellation fee is applied for all tours cancelled with more than 48hrs notice of tour departure.
50% cancellation fee is applied for tours cancelled between 12 and 24hrs prior to departure.
No refund for no shows or less than 12 hours notice of cancellation.
Full refund provided if tour or transfer is cancelled by operator.
Captain Cook Cruises:
All cancellations are subject to an AUD$50.00 administration fee per person. Cancellation requests must be made in writing, and we strongly suggest the use of registered mail or fax. Cancellations received inside 60 days of sailing will be subject to cancellation charges at the following rates:
30-59 days; AUD$200.00 pp deposit.
within 15-29 days; 50% of fare.
14 days or less; 100% of fare.
no-shows at sailing; 100% of fare.
Cancellation fees, less the administration fee may be applied to another cruise if completed within 12 months of original booking.
Rhythmboat Cruises Sydney Harbour :
Please note that once booked and paid for, 100% cancellation fees apply.
Sunrover Tours:
Cancellations received with less than 2 weeks notice, will incur a 50% cancellation fee.
If you cancel your tour with less than 48hrs notice then a fee of 100% may be applied.
No Show (failure to collect tour tickets) / We fulfill our commitment to you for the sale of the tour ticket to you by making the tour ticket available at the pick up point for you to collect. If for any reason you are unable to collect all or part of your tour tickets purchased from us we are unable to refund your purchase.
If the tour is cancelled because of an act of war or terrorism or the forces of nature or by any event outside of the control of the tour operator then refunds shall be at the tour operator’s absolute discretion. If the tour is cancelled for any other reason, we will refund to you the tour ticket price exclusive of all booking and delivery fees. We do not refund the booking or delivery fee because we have provided you with the service you paid for- the booking and delivery of the tour ticket has been completed.
Photography Tours:
All bookings are 100% Non Refundable – In case of not being able to attend you must contact us by no later than 24 hours before the date of the booked tour for possible transfer to next available tour. You may find a replacement to take over your booking as long as they present the original Tour Voucher with your signed authorization.
Upon accepting these Terms and Conditions, you hereby indemnify Sydney Photography Tours and/or its tutors against responsibility for any accident, loss or injury suffered during the course of activities. Should at any time the supervisor consider that you require medical treatment, you consent to Sydney Photography Tours obtaining the same at your expense.
Troll Tours- Sydney and Hunter Valley Tours:
TROLL TOURS HARLEY TRIKE AND MOTORBIKE TOURS:
Full refund if cancelled 48hrs before tour departure. If cancelled within 48hrs 25% will be kept as a booking fee.
TROLL TOURS:
TOUR CONDITIONS: “TROLL TOURS” reserve the right to alter or modify itinerary if prevailing weather, road conditions or adverse conditions require such change.
Brisbane Cruises:
72 hrs notice is required for general scheduled cruises. Cancellations within this time will not be refunded.
Four and six weeks is required for special events.
Rottnest Express:
Zero to 24 hours (including no shows) before travel = 100% cancellation fee
24 hours to 1 week before travel = 25% cancellation fee
More than 1 week before travel = 0% cancellation fee applied by the tour operator.
SEIT Outback Australia:
FIT Tours
50% - within 72 hours
100% - Less than 48 hours
Extended Touring
50% - within 5 days
100% - within 72 hours
Hartleys Crocodile Adventures:
Cancellation Policy
Packages with transfers, meals or personalised wildlife experiences:
Outside of 24 hours - no charge.
12 - 24 hours before arrival - 50% charge.
Less than 12 hours before arrival - 100% cancellation fee applies.
Bruny Island Cruises:
Bookings dates are fully flexible, customers are welcome to contact us directly to change their tour date at any time, subject to availability.
IF you wish to cancel your booking, the following cancellation fees may apply. For cancellations within 48hrs of departure, a 50% cancellation fee applies. For Cancellations within 24hrs of Departure, no refund is available.
Fantasea Cruising Sydney:
Days before travel date | Cancellation Charges
No show - No refunds
Less than 24 hours - 75% of full fare
2-7 days - 50% of full fare
8-14 days - 25% of full fare
More than 14 days - No cancellation charges
Sydney Pearl Cruises:
No refunds provided for cancellations.
Tours To Go:
Please read Tours To Go's conditions of booking and refund policy and privacy policy before proceeding with your payment.
I have read and agree to the terms and conditions put forth by each tour operator and by Tours To Go.
