Fish Tales Charters:
If less than 36 hours from booking date no refund issued-100%cancellation fee.
36-48 hours from booking date 50% cancellation fee.
Over 48 hours no cancellation fee, except booking fee.
Cairns Dive Centre:
Cancellations or changes to bookings within 48hrs of departure for any reason will not be entitled to any refund. 20% Cancellation fee on all bookings regardless of date.
Adventure Company:
The operator reserves the right to cancel any tour, change vehicle type or arrange an alternative carrier. All monies forfeited if passenger cancelling less than 48 hours prior to travel. Should a trip be cancelled by the operator, passengers may be offered an alternative day for lost time/trip.
Sunrover Tours:
Cancellations received with less than 2 weeks notice, will incur a 50% cancellation fee.
If you cancel your tour with less than 48hrs notice then a fee of 100% may be applied.
No Show (failure to collect tour tickets) / We fulfill our commitment to you for the sale of the tour ticket to you by making the tour ticket available at the pick up point for you to collect. If for any reason you are unable to collect all or part of your tour tickets purchased from us we are unable to refund your purchase.
If the tour is cancelled because of an act of war or terrorism or the forces of nature or by any event outside of the control of the tour operator then refunds shall be at the tour operator’s absolute discretion. If the tour is cancelled for any other reason, we will refund to you the tour ticket price exclusive of all booking and delivery fees. We do not refund the booking or delivery fee because we have provided you with the service you paid for- the booking and delivery of the tour ticket has been completed.
AAT Kings:
Due to the Extensive organistion involved with touring, cancellation fees are applicable to compensate for costs and lost revenue. AAT Kings strongly recommend travel insurance to cover against such charges.
Cancellation fees will be levied relative to the amount of notice given.
Cancellations received within 1-6 days prior to travel will incur a 50% cancellation fee. Cancellations within 24hrs of departure time will incur a 100% cancellation fee (no refund).
The operator reserves the right to cancel tours and amend prices, itineraries and days of operation as required. Clients are strongly advised to take out travel insurance. At times it may be necessary to provide alternative transport. Refunds are not available for wet weather or for changing weather conditions.
Australian Day Tours:
DAY TOURS
· Tours cancelled within 48 hours will incur a 50% fee.
· If cancelled within 24hrs of travel or passengers Fail to Load 100% cancellation fee applies.
. Concession Fares - Valid for Australian and New Zealand Pension and Senior Card Holders.
ACCOMMODATED/OVERNIGHT TOURS
· A $150 cancellation fee applies for accommodated tours cancelled 3 days or more prior to departure.
· Accommodated Tours cancelled within 3 days of departure will incur a 50% cancellation fee.
· 100% cancellation fee applies if cancelled within 24hrs of departure or if passengers fail to load.
Cairns Adventure Group:
50% Refund within 48 hours no refund if within 24 hours of departure
Calypso Reef Cruises:
Cancellation fees apply if less than 24hrs notice is given prior to departure.
Daintree Tours:
A refund is not provided for bookings cancelled within 24 hours of departure. Amendments to bookings may be made without charge up to 48hrs prior to departure, subject to availability.
Bums On Seats Tours:
Bookings cancelled within 5 days of tour departure will incur a 100% cancellation fee - no refund. Transfer to a new travel date may be available at the discretion of the tour operator.
Australian Kayaking Adventures:
48 hours notice for a full refund. 24 hours notice for half payment refund. Less then 24 hours notice full payment will be taken.
Hartleys Crocodile Adventures:
Cancellation Policy
Packages with transfers, meals or personalised wildlife experiences:
Outside of 24 hours - no charge.
12 - 24 hours before arrival - 50% charge.
Less than 12 hours before arrival - 100% cancellation fee applies.
Wayoutback Australian Safaris:
Cancellations recieved with more than 30 days notice prior to departure incur no fee other than the tourstogo.com cancellation fee.
Cancellations received with 14-29 day notice incur a 50% cancellation fee.
Cancellations received with 13 days or less days notice incur a 100% cancellation fee and will not receive a refund.
Gray Line Sightseeing Day Tours - Tasmania:
Cancellation fees of 50% may apply for a tour cancelled within 72 and 24 hours of travel. Cancellation fees of 100% may apply to a booking cancelled within 24hrs of travel or when no notice is given. Cancellation fees imposed on Gray Line by our suppliers will also be passed on.
Tours may be cancelled at Gray Line's discretion in the event of unforeseen circumstances.
Captain Cook Cruises - PS Murray Princess:
Cancellation of a bokoing or part thereof will incur the following fees:
* More than 60 days before departure - $50 per person
* Between 30 & 60 days before departure - Loss of deposit
* Between 15 & 30 days before deparutre - 50% of total cost
* Less than 14 days before departure - 100% of total cost
Cancellation fees up to 50% of the cruise fare less an administration fee of $50 per person, may be applied to another cruise if completed within 12 months of the original booking. Special payment and cancellation conditions apply for groups of 15 or more and Special Event Cruises, which are available on application.
No refunds will be made for services not availed once travel has commenced. All refund claims must be made in writing. Please note: operators (other than SeaLink Travel Group) reserve the right to charge cancellation fees in addition to the above.
Sydney Pearl Cruises:
No refunds provided for cancellations.
Explore Australia:
Explore Australia will not be held responsible for guests failing to familiarise themselves with the booking terms and conditions.
Cancellations within 48 hours or failure to board on the day of tour, will result in 100% full fare forfeiture.
No changes can be made within 48 hours of departure; however, you can transfer your booking to another person, and we must be advised of the name change.
Tours To Go:
Please read Tours To Go's conditions of booking and refund policy and privacy policy before proceeding with your payment.
I have read and agree to the terms and conditions put forth by each tour operator and by Tours To Go.
