Go West Tours:
Guest cancellation of any tour, in less than 48 hours prior to tour departure time will result in a 50% refund of tour farepaid. Cancellation within 24 hours of tour departure or failure to take up a tour will result in a total forfeiture of the tour fare.
Captain Cook Cruises:
All cancellations are subject to an AUD$50.00 administration fee per person. Cancellation requests must be made in writing, and we strongly suggest the use of registered mail or fax. Cancellations received inside 60 days of sailing will be subject to cancellation charges at the following rates:
30-59 days; AUD$200.00 pp deposit.
within 15-29 days; 50% of fare.
14 days or less; 100% of fare.
no-shows at sailing; 100% of fare.
Cancellation fees, less the administration fee may be applied to another cruise if completed within 12 months of original booking.
Western Travel Bug:
* non arrival or less than 72 hours notice before departure - no refund
* more than 72 hours notice before departure - 25% non commissionable refund
* cancellation fees apply as soon as Western Travel Bug accept/confirm reservation
Whales in Paradise:
All tours/cruises are weather and number dependant. (Reschedule or refund).
No refund available for cancellations or changes within 72hrs of tour departure.
The operator reserves the right to refuse entry, substitute the vessel and change the day’s itinerary and pricing without notice.
Adventure Company:
The operator reserves the right to cancel any tour, change vehicle type or arrange an alternative carrier. All monies forfeited if passenger cancelling less than 48 hours prior to travel. Should a trip be cancelled by the operator, passengers may be offered an alternative day for lost time/trip.
ADAMS PINNACLE TOURS:
Cancellation Policy:
Due to the extensive organisation involved with touring, a strict cancellation fee will be applicable to compensate for costs and lost revenue. We strongly recommend you take out travel insurance to cover against such charges. Once any payment is made the following cancellation fees will apply in addition to any fees levied by your booking agent:
Cancellation Fees: Day Tours
Cancellation within 2 days (48hrs) of departure results in a 100% cancellation fee.
Cancellations between 3 and 5 days prior to departure results in a 50% cancellation fee.
Cancellation Fees: Short Break Tours (2-5 days duration)
Cancellations within 5 days of departure results in up to a 100% cancellation fee.
Cancellations 6-15 days prior to departure result in a 50% cancellation fee.
Cancellations 16-29 days prior to departure result in a 25% cancellation fee.
Cancellations 30 or more days prior to departure results in : up to a 10% fee charged by Adams Pinnacle Tours
Amendment Fees: Day Tours
A charge of $50 per person may apply to booking amendments received more than 5 days prior to tour departure. This is at the sole discretion of Adams Pinnacle Tours. Amendments made within 5 days prior to the tour departure will be treated as cancellations and the applicable cancellation fee will apply.
Amendment Fees: Short Break Tours (2-5 days duration)
A Charge of $100 per person may apply to any modification after the original booking has been confirmed and at least 30 days prior to the tour departure. This is at the sole discretion of Adams Pinnacle Tours. Amendments within 30 days of travel will be treated as cancellations and the cancellation policy applied.
Sydney HeliTours:
Cancellation 24-48 hours before the flight incurs a 50% cancellation fee. If cancelled within 24 hrs of the flight, there is a 100% cancellation fee.
If passengers elect not to fly due to weather, but the helicopter flight is still operational, a 100% cancellation fee applies.
Sunrover Tours:
Cancellations received with less than 2 weeks notice, will incur a 50% cancellation fee.
If you cancel your tour with less than 48hrs notice then a fee of 100% may be applied.
No Show (failure to collect tour tickets) / We fulfill our commitment to you for the sale of the tour ticket to you by making the tour ticket available at the pick up point for you to collect. If for any reason you are unable to collect all or part of your tour tickets purchased from us we are unable to refund your purchase.
If the tour is cancelled because of an act of war or terrorism or the forces of nature or by any event outside of the control of the tour operator then refunds shall be at the tour operator’s absolute discretion. If the tour is cancelled for any other reason, we will refund to you the tour ticket price exclusive of all booking and delivery fees. We do not refund the booking or delivery fee because we have provided you with the service you paid for- the booking and delivery of the tour ticket has been completed.
Flames of the Forest:
For bookings up to 5 passengers - Cancellation fee of 100% applies within 24 hours of the event.
For bookings of 6 or more passengers - Cancellation fee of 100% applies within 7 days of the event.
Cairns Adventure Group:
50% Refund within 48 hours no refund if within 24 hours of departure
HARTLEYS CROCODILE ADVENTURES:
Cancellation Policy
Packages with transfers, meals or personalised wildlife experiences:
Outside of 24 hours - no charge.
12 - 24 hours before arrival - 50% charge.
Less than 12 hours before arrival - 100% cancellation fee applies.
Vagabond Cruises:
Minimum 14 days notice is required for a full refund to apply, there's no refunds for cancellations after this period, change of mind or no shows on the day of the cruise. Pre- Booking is essential.
•Child rate = 5-14 yrs
•Concession rate = Australian seniors/pensioners & full time students
•Family rate = 2 adults + 2 children
•Full payment is due on booking
•There is no refund for no shows
•Tickets & monies are non-refundable & non-transferable unless the cruise is cancelled
•A 3% credit card fee will apply if you have paid by AMEX/DINERS credit card
•Your ticket is valid for the day of the booking only
•Please arrive at departure point 15 minutes prior to departure time
•Surcharge will apply on Public Holidays
•Special Cruises, Prices and Terms & Conditions apply for 25th, 26th & 31st December & 26 January
Kuranda Scenic Railway:
Notification of amendment or cancellation must be given at least 24 hours in advance otherwise a cancellation fee will apply. Child is aged 4-14 years. Pensioner is for Australian residents only. Students with a current Australian or International Student Card. Family includes 2 Adults and 2 Children.
Bunyip Adventure Tour:
Passenger cancellation/date change of any tour, in less than 48 hours but more than 24 hours prior to a departure time will result in a 50% refund of money paid. Cancellation within 24 hours of tour departure or failure to take up a booked tour will result in a 100% forfeiture of the tour fare. Please note also that a “cancellation” includes a change to the date of a tour booking that requires the original booking to be cancelled.
Cape Trib Connections:
48 Hours-30 days 25% of fare
within 48 Hours 100% of fare
Thunder Jet Boating:
All tickets are non-refundable and 24 hours notice required for cancellations.
Around And About:
Terms and Conditions
•Prices may change without notice
•Route and stops might vary due to unforeseen circumstances
•Tours may change or be cancelled due to unforeseen circumstances
•Accommodation cost to be paid directly to driver on pick up
•Cancellations up to 4 days prior to trip will result in loss of deposit
•Cancellations within 3 days result in loss of full fee
•Passengers must be waiting during allocated pick up times
•Pick up time might vary due to traffic conditions
•Failing to attend the tour, will result in loss of all money paid
•Seatbelts MUST be worn while travelling in the vehicle
•No smoking in the bus
•We do not take responsibility for the loss or damage of any personal property
•We do not take responsibility for any injuries sustained whilst on our tour
•All activities done at own risk
SEIT Outback Australia:
FIT Tours
50% - within 72 hours
100% - Less than 48 hours
Extended Touring
50% - within 5 days
100% - within 72 hours
Autopia Tours:
Terms and Conditions: Although every effort is made, Autopia Tours shall not be liable for any illness, injury, damages, loss, delay or failure to join the tour that may occur due to factors beyond our control. We highly recommend all passenger have travel insurance coverage. Autopia Tours retains the right to alter routes, itineraries, bus type, fares, days of operation or even cancel tours if unforeseen circumstances occur. Other accredited tour operators may be used on some tours. Accredited Bus Number: AC003612
Cancellation Policy: Cancellation within 2 to 7 days of departure prior to departure will result in a 50% loss of the ticket price; failure to board or cancellation within 48 hours of departure will result in full fare forfeiture.
Autopia Tours will not be held responsible for passengers failing to familiarise themselves with the booking terms and conditions.
See Adelaide:
Reservations cancelled within 24 hours of the tour may not be eligible for refund.
Sydney Pearl Cruises:
No refunds provided for cancellations.
Skydive Uluru:
All bookings incur a $100 per person cancellation fee, unless cancelling within 48hrs of departure, at which time a 100% cancellation fee applies and no refund is available.
Booking amendments may incur a $100 per person amendment fee.
AAT Kings (Northern Territory):
Due to the Extensive organisation involved with touring, cancellation fees are applicable to compensate for costs and lost revenue. We strongly recommend travel insurance to cover against such charges.
Cancellation fees will be levied relative to the amount of notice given.
Cancellations received within 1-6 days prior to travel will incur a 50% cancellation fee. Cancellations within 24hrs of departure time will incur a 100% cancellation fee (no refund).
The operator reserves the right to cancel tours and amend prices, itineraries and days of operation as required. Clients are strongly advised to take out travel insurance. At times it may be necessary to provide alternative transport. Refunds are not available for wet weather or for changing weather conditions.
Coastal Island Safaris:
48 Hours notice must be given before tour start date for full refund.
Tours To Go:
Please read Tours To Go's conditions of booking and refund policy and privacy policy before proceeding with your payment.
I have read and agree to the terms and conditions put forth by each tour operator and by Tours To Go.
